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FAQs

Coronavirus Measures

What are your Coronavirus measures?

In line with current government guidelines, both our indoor studio and outdoor fitness garden are open.

Our policies will continue to be reviewed and updated in-line with government guidance.

Expect to find: 

Social distancing

Minimum shared equipment

Equipment cleaned before and after use

Regular hand washing encouraged and sanitiser provided

Dettol spray provided in bathrooms

Frequent deep cleaning

Controlled flow of people in/out of the building and to/ from toilets

1 person at a time in changing rooms

Our own ‘track and trace’ system implemented

Masks 

Customers and staff are not required to wear masks while exercising, but are requested to wear masks when heading inside to use the toilet facilities.

Equipment 

Equipment such as kettlebells and yoga blocks will be deep cleaned thoroughly and frequently, but we also need your help to clean equipment after each use.

Hands-on assistance 

No hands-on assistance will be offered in any of our classes.

Showers / Changing 

Please arrive in your exercise kit with minimal belongings with you. The shower area and changing rooms are open for one person to use at a time.

Toilets

Facilities will be disinfected before and after each class. In addition, for peace of mind, a dettol spray will be provided should you wish to use it.

Cancelling a class due to Covid-19 

Our 12 hour cancellation policy applies. If you cancel 12 hours before the class start time you keep your credit and can use against another class. If you cancel within the 12 hour window the credit will be forfeited. We appreciate it will be frustrating for you to miss out on a class due to being pinged/ waiting for a test/ isolating. However as a small business recovering from nearly a year of forced closures, it’s the only way we can run a viable business whilst covid cases are rising so rapidly.

Reporting Covid-19 symptoms 

If you show coronavirus symptoms or have a positive test result and have visited the studio in the last 2 weeks, you must let us know.

Whilst not mandatory according to the government guidelines for gyms, we will notify all people who have been in the same class as you.

Turns out someone in my class has Coronoa Virus – what happens? 

If we discover that you have attended a class with a customer or instructor who subsequently tests positive or shows symptoms of coronavirus we will let you know. The government guidelines do not mandate this, but we feel it’s our responsibility.

We will consult the latest government guidelines with regards to testing and / or the requirement to quarantine.

Due to our strict mitigating measures it’s extremely unlikely that you will have contracted the virus, even if someone else at the studio is infected.

Data 

We will share requested information with the government’s track and trace system should we be requested to.

 

Outdoor classes: 

Arrive in your kit with minimal belongings

Drop your belongings at a marked point. Belongings will remain outdoors, but undercover.

Wash hands at the outdoor sink. If you’re waiting to wash your hands, please keep your distance from the person in front of you

Head to a marked ‘zone’ in the exercise garden.

For Kettlebell classes, the instructor will call each person in turn to collect and return their equipment to avoid crowding. Use the disinfectant provided to spray the handles before and after the class.

Please head inside only to use the bathrooms.

We will sanitise the equipment and bathrooms after each class and will be carrying out frequent deep cleaning.

Our policies will continue to be reviewed and updated in-line with government guidance.

My first visit

It’s my first visit, what do I need to know?

Thanks for choosing Strong + Bendy.  We look forward to welcoming you to your first class. 

Please bring your own water bottle and as few personal belongings as possible.

 We ask you to come ready in your kit if possible, but if you really need to change you’re able to use our changing rooms (one person at a time) 

Showers are also open- please bring your own towel.

Outdoor classes will go-ahead outdoors in all weather so please dress accordingly. The willow tree and canopy shades offer some protection from the elements but aren’t watertight. 

Please read through our Coronavirus Measures to see all of the ways we’re working together to keep you and our team safe.

Booking + Cancellation

Can I cancel a class once I’ve booked in?

Classes are subject to our 12 hour cancellation policy: if you cancel your class more than 12 hours before the class start time you get to keep your credit to use against another class. However if you cancel less than 12 hours before the start time this will use up one of your credits. 

Unless you’re cancelling due to suspscted coronavirus. In which case you may cancel at any time before the class begins and will not lose your credit. However, you will not be able to attend the studio until you’re able to provide proof of a negative test or your self isolation period is over.    

If you run out of classes more can be purchased either on our website or via Mindbody app. If you regularly use more than your class allocation you may want to discuss upgrading your subscription to unlimited access.

I’ve bought passes or a membership, how do I book in?

All classes must be booked in advance by logging into your account on our website, or by downloading the MINDBODY app and searching for Strong and Bendy.

Do you accept walk-ins/ can I pay cash?

No. All classes must be pre-booked either via our website or MINDBODY app.  We cannot accept cash or face to face bookings.

Can you put a credit back onto my account for a class I missed or cancelled late?

We are nice (promise!) but please don’t ask that we credit classes back onto your account you either cancelled late or did not show up for. It’s against our nature to be strict, but we have to be in order to run a viable business and keep Strong + Bendy open for the customers who love visiting us. Please see Can I cancel a class once I’ve booked in for our cancellation policy (which has recently been made more flexible to discourage anyone with suspected coronavirus symptoms from attending the studio)

How does the waitlist work?

If a class is at capacity a waitlist opens up.

If you’re on a waitlist for a class, please regularly check your emails as if someone cancels their reservation you will be automatically added onto the class list and notified via email.

If I’m on the waitlist should I show up at the studio just in case?

No, only show up if your account shows you as booked in.  We’d hate to have to turn you away.

What do I need to bring with me?

Please bring your own water bottle and sweat towel if you use one.  

Due to Covid-19, please bring your own mat for yoga and pilates.  

Otherwise we will provide all equipment you need for your class. 

Please bring as few belongings with you as possible as the locker area is currently closed to prevent crowding indoors. You will be able to keep your valuables with you in sight.

If I’m late for a class can I still join in?

If you miss the warm up (the first 5 – 10 minutes of class) it may not be safe to participate so we would have to turn you away. Please arrive at least 5 minutes before the class start time.

Memberships

I want to sign up to a membership, what do I need to know?

If you want to visit Strong + Bendy regularly, a membership is the most cost effective way to do so. If you sign up to a membership via our website your card will be automatically charged each month and your membership will renew.

However, you are not tied into a minimum period, just email rhian@strongandbendy.co.uk and you can cancel at any time.

The classes included in your membership must be used within the month and do not roll over.

If I don’t use all my passes in the month do they roll over?

No, unused passes do not roll over into the following month, so make sure you use them in your membership period!

Am I tied into a contract?

No, the minimum membership is just 1 month, cancel anytime by emailing rhian@strongandbendy.co.uk

I’ve used all the passes included in my membership, what should I do?

You can buy one off classes or a bundle to tide you over until your subscription renews. You can buy them the same place you book into your classes (either via our website or the MindBody app).

If you’re consistently exceeding your class limit it will be more economical for you to upgrade your subscription to include more classes each month. You can email rhian@strongandbendy.co.uk to help choose the right package for you.

Other

Do you offer Personal Training?

Studio co-owner Rhian Cowburn offers Personal Training at Strong + Bendy.

In addition to a Diploma in Personal Training, Rhian is also qualified in POP Pilates, TRX, core conditioning, and kettlebells.  She has a long list of her own sporting achievements behind her including; endurance triathlons such as Ironman and The Warrior,  long distance swims such as the Dart 10km, along with extreme upper-body challenges such as Red Bull’s Neptune’s Steps (the world’s only swimming and climbing event held in ice cold water).

Strong + Bendy is kitted out with pull-up bars, gymnastic rings, kettlebells, battle-ropes, slam balls (+ more) so no session will ever be dull.  Rhian is also available for sessions outside of Strong + Bendy when needed (E.g.: for triahtlon training).

Rates per hour:

1 session £65 / 5 sessions £300

Do you have showers and changing?

We have shower facilities for those who identify as female. 

Please bring your own towel. 

We ask that you arrive in your kit ready to exercise where possible. 

I’m pregnant or post-natal can I come to a class?

If you’re pregnant you can typically continue exercising at the same level of intensity you were used to pre-pregnancy. However, as a general rule it is not encouraged to increase the intensity of your exercise once you are pregnant. Please let us know in advance of the clases you wish to attend. 

If you’re postnatal you’re welcome to attend a class as soon as you have the go-ahead from a health professional (usually 6 weeks post birth) and you feel ready. 

We don’t currently offer specific pre/ postnatal classes, but we do have numerous instructors with pre/ postnatal qualifications who can offer appropriate modifications to make their classes safe and fun for you! Please email studio co-owner Faye (Mouse) if you have any questions or need reassurance: faye@strongandbendy.co.uk. Mouse is pre/post natal qualified and exercised safely throughout her own pregnancy.

I haven’t exercised in a long time, what’s the best class for me?

For yoga we have classes specific to beginners – look out for those on the schedule. For all other classes we welcome beginners and there’s always modifications in each class to make the exercise appropriate to all fitness levels.  If you’re new to exercise or have any concerns about getting back into it – let us know. We’d be very happy to offer advice over the phone before you book in.

I have an injury/ I’m in pain, can I still come to class?

It’s often possible to accommodate an injury or pain you have by modifying the class to suit your individual needs. It’s really dependent on the nature/ severity of your complaint and the advice you’ve been given by a health professional. 

Often participants come with mild knee, ankle, wrist, and lower back pain; which can be worked around. It’s a good idea to come early to class to discuss your needs with the instructor. For anything more serious please contact us in advance to discuss rhian@strongandbendy.co.uk

Can you accommodate my disability?

Each disability and individual experience is unique and we recognise that not all disabilities are visible. If you need additional support in order to enjoy a class at Strong + Bendy please get in touch so we can discuss how to best support you.

How do I get to Strong + Bendy?

We’re esaily accessible by bike, walking or public transport from Victoria Park, Chobham Manor, Leyton, Clapton, Homerton, Hackney and Stratford.

We’re a few minutes walk from Hackney Wick overground station.

Bike racks are available on site. Please do not wheel your bike into the Strong + Bendy entrance: the bike racks are located to the rear of Thingy Cafe which is through the gate to the right of the Strong + Bendy entrance.

 

 

 

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